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Get Covered Illinois Help Center
We want to help you shop for and enroll in health coverage that meets your needs. Connect with us in the way that works best for you.
Ways to connect
Customer Assistance Center hours
We're here to help answer your questions. All times are Central Time.
Hours from October 1 to October 31, 2025
- Monday – Friday, 8 a.m. – 6 p.m.
- Saturday and Sunday, closed
Open Enrollment Period, November 1, 2025 – January 15, 2026
- Monday - Friday, 8 a.m. - 8 p.m.
- Saturday, 8 a.m. - 2 p.m.
- Sunday, closed (except for extended dates and times noted below)
Extended dates and times during open enrollment
- November 1, 2025, 8 a.m. – 8 p.m.
- December 9-12, 2025, 8 a.m. – 10 p.m.
- December 13–14, 2025, 8 a.m. – 5 p.m.
- December 15, 2025, 8 a.m. – 10 p.m.
- January 12–15, 2026, 8 a.m. – 10 p.m.
Holiday closures
The Customer Assistance Center will be closed for the following holidays:
2025
- Columbus Day – Monday, October 13
- Veterans Day – Tuesday, November 11
- Thanksgiving – Thursday, November 27
- Christmas Eve – Wednesday, December 24
- Christmas Day – Thursday, December 25
2026
- New Year's Day – Thursday, January 1
- Martin Luther King Day – Monday, January 19
- Lincoln's Birthday – Thursday, February 12
- Washington's Birthday (Presidents Day) – Monday, February 16
- Memorial Day – Monday, May 25
- Juneteenth – Friday, June 19
- Independence Day – Friday, July 3
- Labor Day – Monday, September 7
- Columbus Day – Monday, October 12
- Veterans Day – Wednesday, November 11
- Thanksgiving – Thursday and Friday, November 26 and 27
- Christmas Eve – Thursday, December 24
- Christmas Day – Friday, December 25
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1-866-311-1119 (TTY: 711)