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Global Alert

Illinois residents now have more time to enroll in health and dental insurance. Enroll by January 31 for coverage starting February 1.

Our Customer Assistance Center will be closed on Monday, January 19 in observance of Dr. Martin Luther King Jr. Day and will reopen on Tuesday, January 20 at 8 a.m. You can still access your account and apply for and enroll in coverage online.

Using your plan

You picked a health plan. Now learn how to make sure your coverage starts on time and you know how to use it. 

Make your first payment

  • Once you make your first monthly premium payment, you can start using your plan.
  • Make sure to pay each month to keep your coverage.

Choose an in-network primary care provider (PCP)

You need to make sure that your PCP works with your health plan before you make an appointment. To find this information, you can:

  • Call your health plan or go to their website to learn about providers and healthcare facilities in your plans network.
  • Search the provider network for your specific plan, as some providers may be in-network for certain plans and out-of-network for others.
  • If your doctor is not in-network, you can change plans during the next Open Enrollment Period or sooner if you qualify for a Special Enrollment Period

Get care

  • If you need care right away, you can call your health plan to make sure your coverage is active.
  • Once you know your doctor is in-network and covered by your health plan, you can start scheduling appointments.
  • In an emergency, go to the nearest hospital. Your plan must cover emergency services even if the hospital is not in your plan's network. 
  • If you need a prescription, your pharmacy can call to make sure you are covered. 

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